Who / what is Euchner?
EUCHNER is a medium-sized family business based in Leinfelden-Echterdingen, near Stuttgart Germany. We have been developing and producing high-quality products for mechanical and systems engineering for more than 60 years. We specialize in industrial safety engineering. We also have a broad range of products for the man-machine interface, and switchgear products for automation.
What kind of products does Euchner-USA offer?
Euchner makes a broad range of mechanical and non-contact safety interlock switches, Estop devices, enabling switches and safety relays. We also make Automation products such as position switches, RFID indentification systems, multiple limit switches, and Man-Machine interface products such as handwheels, joysticks, handheld pendant stations and electronic key systems.
When is Euchner-USA open for business?
Euchner-USA is open Monday through Friday from 8:30 AM to 5:00 PM EST.
How can I contact Euchner-USA?
Call us toll free at 866-547-7206.
Email us at info(at)euchner-usa.com.
You can use our Contact Us web form.
For technical support, write to techsupport(at)euchner-usa.com.
Does Euchner offer training on safety standards, concepts and principals?
Yes we do! Our training seminars cover such topics as Risk Assesment, safety categories and PL ratings, US vs European standards, and ANSI & OSHA guidelines.
Follow this link to Training Seminars.
I can't find the exact product for my application. Does Euchner make custom solutions?
If you need a quantity of an item not seen in the catalogs, send us your specifications and we will forward them to the factory for a quote.
For items in the catalog that need simple modifications such as cable changes, adding connectors, creating kits etc, contact Euchner-USA for a quote.
Euchner-USA also builds custom handheld pendant stations for prototype work and small production runs.
Customer Service Questions
How long is the warranty on Euchner products?
Euchner-USA warrants products to be free from defects in materials or workmanship under normal usage for a period of one year from EUCHNER-USA invoice. See our Terms and Conditions for further information.
Where can I purchase Euchner products?
Euchner products can be purchased directly from Euchner USA here in Syracuse NY. We also have a long list of Euchner distributors located in almost every state. Contact our Customer Service department [customercare(at)euchner-usa.com] for information on your local Euchner distributor.
NOTE: Euchner-USA does not ship products outside of the United States or Puerto Rico.
How do I order Euchner products?
Customers can place credit card orders directly with our online webstore, or order through a local Euchner distributor.
Euchner distributors should place their orders online after signing into our web order system. PO's can also be emailed to [customercare(at)euchner-usa.com] or faxed in at 315-701-0319.
How do I specify Collect Shipping with my account number when ordering online?
Enter your shipping directions and account number in the Comments Section of the Order Preview.
The window is labeled 'Special Instructions or Notes'.
Is there a minimum order?
We have a $100.00 net minimum order policy for all customers. For drop ship next day air, the minimum is waived. Subject to customer approval, ground shipments below $75.00 can ship with a $25.00 surcharge. Any order greater than $75.00 can ship with a $15.00 surcharge.
How are orders shipped?
Euchner can ship Preferred Carrier Collect or Best Way PP&A.
What is the delivery time for my purchase?
Purchase Orders are generally processed within 24 hours of receipt. Items in stock here in Syracuse are available for immediate shipment. There is a 2:30 PM EST cutoff for same day shipping. Items in stock at the factory in Germany typically take 2 weeks to arrive here. Contact our Customer Service department [customercare(at)euchner-usa.com] regarding items not in stock.
How do I check stock for quantity on hand?
Our most popular products are seen online showing list price and stock status. Enter the 6-digit order number in the Part # search field on the left side of most webpages.
Then click on the results for price and availbility.
Contact our Customer Service department [customercare(at)euchner-usa.com] if there are no results displayed.
Are there Euchner distributors in my area?
There are Euchner distributors in most states. Contact our Customer Service department [customercare(at)euchner-usa.com] for information on your closest Euchner distributor.
How do I request a sample product for evaluation?
Contact your local Euchner Representative or local Euchner Distributor for information on requesting a sample product.
For information on your Representative or Distributor, contact our Customer Service department. [customercare(at)euchner-usa.com]
What is the difference between an interlock switch and a guard locking safety switch?
An interlock switch is a mechanical, electrical or other type of device used to prevent the operation of hazardous machine functions under specific conditions such as an open machine guard.
A guard locking safety switch is an interlock switch designed to hold the guard closed and locked until the hazardous machine functions have ceased.
Does my safety interlock switch come with an actuator?
All safety switches require an actuator that is purchased separately. There usually are several actuators to choose from for each switch series.
Are replacement parts available for my safety interlock switch?
What is the difference between a mechanical safety switch and a non-contact safety switch?
A mechanical safety switch will have a metallic actuator that must enter the switch head to mechanically close the safety contacts.
A non-contact safety switch relies on a magnetic field or an RFID signal from the non-contact actuator to change the state of the switch safety signals.
What is the difference between an electrical locking and an electrical unlocking safety switch?
An electrical locking safety switch will lock after the actuator/guarding is closed and the solenoid is energized. When power to the solenoid is removed, the switch will automatically unlock.
An electrical unlocking safety switch will lock as soon as the actuator/guarding is closed. The solenoid will unlock the switch when power is applied.
What is the meaning of the numerals TP1, 2, 3, 4, STP3, 4, STM1, 2, TZ1, 2, STA3, 4, CET1, 2, 3, 4, CTP-L1, L2 ect. in switch part numbers?
Euchner locking safety switches like the TP, STP, CET series ect. come in mechanical locking (odd number) and electrical locking (even number) versions. The higher numbers (3 and 4) typically indicate the switch also has door monitoring contacts or signals.
How do I mount my safety switch?
Euchner safety switches have optional mounting brackets available for the switch and actuator. Most switches also have an optional Slide Bolt mechanism available to guide the actuator into the switch head. The actuators for safety switches come with security mounting screws. Customers must provide mounting hardware for the switch itself.
What is the difference between a CMS switch and a CES switch?
CMS switch contacts are closed by a magnetically coded actuator. The switch requires either an evaluation unit or a safety relay to provide safety contacts.
CES switch safety signals are enabled with an RFID coded actuator. The switches are available with internal evaluation, providing two PNP safety signals, or available requiring external evaluation, usually in the form of a DIN rail module which provides safety contacts.
What is the difference between a Unicode switch and a Multicode switch?
A Unicode switch will respond only to the RFID actuator that was taught to it by the customer during commissioning.
A Multicode switch will respond to any RFID actuator for that series of switch and does not require the customer to teach it to the switch. The Unicode switch is more secure in that it cannot be bypassed by someone with a spare actuator.
How do I teach my Unicode switch?
Teach instructions can vary from series to series so the instructions for your exact switch should be followed. Some switches will require a Teach input to be connected, prior to turning the switch on. Other switches may go directly into Teach mode the first time they are powered up. Instructions for teaching the actuator to a unicode switch are found in the manual that comes with the switch.
See this list of Unicode Teach Instructions.
Full manuals can also be downloaded from the factory website at www.euchner.de.
With transponder coded products, what is the difference between a Read Head and a Safety Switch?
A read head is the part of a RFID safety device that acts like an antenna, sending data from an actuator to an external evaluation unit. The evaluation unit examines the signal and provides safety contacts or PNP safety signals for a customer's safety system. Evaluation units determine if the read head will operate as a Unicode or Multicode device and are available as DIN rail modules (1, 2 or 4 inputs) or as small field-mounted devices.
An RFID safety switch has the read head and evaluation unit integrated into a single housing. Safety switches provide PNP safety signals for a customer's safety system and can be ordered as either Unicode or Multicode models.
With transponder coded products, what is the difference between 'AP' and 'AR' in the descriptive part number?
A transponder coded AP product is intended for separate connection to a safety relay or safety PLC.
A transponder coded AR product can be wired in series with other AR units to a safety relay or safety PLC.
(20 units max for CES switches, 10 units max for MGB)
Can I power an AR switch from my third-party safety system?
AR switches have 2 safety inputs which (per the manual) must be powered either by a clean DC power supply, or by the outputs of another AR switch. The safety inputs must not be powered by a safety system using outputs that send test pulses through the switch.
Where can I find a data sheet for my Euchner product?
Contact our Technical Support department [techsupport(at)euchner-usa.com] with your product part number and email address. We will send you the data sheet on file, or request one from the factory and forward it to you. PDFs of technical data can also be generated from the factory website at www.euchner.de.
I need a CAD file for my product but it was not found with your CAD link. Now what?
Contact our Technical Support department [techsupport(at)euchner-usa.com] with your product part number and email address. We will request the available CAD files from the factory and forward them to you.
What is a Gate Box?
A gate box refers to an Euchner MGB unit (Multifunctional Gate Box). An MGB is an RFID based safety system with integrated evaluation. It is an interlocking or guard locking safety system for the protection of safety doors on robot cells, industrial machines and automated equipment. The basic unit is comprised of a handle module and evaluation module with optional operators like an Estop button and illuminated pushbuttons. An escape release module is included with some models and can always be added in the field to any MGB.
With an MGB, what is the difference between 'door hinge left' and 'door hinge right'?
MGBs are designed to work with door guarding that is hinged at either side.
An MGB that is listed in the catalog as 'door hinge right' is ready to mount to a door guard that has the hinge on the right side of the door, relative to the operator.
The alternate configuration is true for catalog items described as 'door hinge left'.
Note: All MGBs can also be mounted to sliding door designs.
With an MGB, what is the meaning of L0, L1 and L2 in the descriptive part number?
There are three main operating configurations for MGBs.
An L0 MGB will turn on its safety outputs after the door is closed. This '0' designation indicates there is no lock in the unit. The door can be opened at any time.
An L1 MGB will turn on its safety outputs after the door is closed. It will be mechanically locked and the door cannot be opened until the solenoid is energized.
An L2 MGB will turn on its safety outputs after the door is closed and the solenoid is energized to lock the unit. The solenoid must be de-energized to unlock the MGB.
Can my older Euchner product be repaired?
Most Euchner products can be repaired either at the factory in Germany, or here in Syracuse NY. Contact Technical Support [techsupport(at)euchner-usa.com] here in Syracuse for details and to obtain an RMA for product in need of repair.
What is the turn-around time on a repair?
Repair times In Syracuse NY can vary, depending on what needs attention and on part availability. Repair time can be as short as 1 day depending on the issue.
Contact Technical Support [techsupport(at)euchner-usa.com] for an estimate on factory repair times which can vary depending on shipping schedules and factory backlog.
How do I return unused products?
Contact Euchner-USA to obtail an RMA number before returning any material.
Equipment may be returned to stock only if new, unused, and in its original condition and packaging.
Returns will be subject to inspection for resalability before a credit is issued.
Equipment built to order is not subject to return for credit.
See our Terms and Conditions for further information.